Effective Date: June 10, 2025

Welcome to Heart of Tail (https://heartoftail.com). These Terms and Conditions govern your use of our website and the services provided by o2 Pet Shop.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use the website.

2. Products and Services

We sell a wide range of pet-related products including food, toys, clothes, and accessories for dogs, cats, fish, and other pets. All products are subject to availability.

3. Orders and Payments

• Orders can be placed via our website.

• We accept standard online payment methods including debit/credit cards, UPI, and other secure gateways.

• Prices are inclusive of applicable taxes unless mentioned otherwise.

4. Shipping

• Orders are typically dispatched within 2–5 business days.

• Delivery may take 3–10 business days depending on the location.

• Shipping is available across India.

5. Account Registration

You may register for an account to view order history and manage personal information. You are responsible for maintaining confidentiality of your account.

6. Cancellations

Orders may be cancelled before dispatch. Once shipped, cancellation is no longer possible and the return process must be followed.

7. Limitation of Liability

o2 Pet Shop is not liable for any indirect, incidental, or consequential damages. All products are provided “as is.”

8. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal.